🧪 Testing Answers
The test panel shows exactly what your agents would answer, and which items they answered from, before a member asks.
Select Test agent at the end of the Knowledge Base's tab row. The panel docks beside whichever tab is open, so you can test while you work in the Library, Sources or Gaps. Every workspace member can use it.
Asking a question
"Ask a question the way a member would." Answers arrive as they're written, with:
- A line above the answer saying how many results the search found and how long the answer took.
- A warning when the answer is weak: "Low confidence: the knowledge base may not cover this question."
- Sources under the answer: the items it used, listed From your knowledge with each item's type and visibility. Select one to open it in the Library. A cited item that is a draft or needs review is tagged so. If the answer also used a live search of your sites, those pages are listed From the web: "Not saved in your knowledge base."
Sources stays folded when the answer is confident, and opens on its own when it isn't.
New chat starts over.
Test as
The Test as bar above the conversation picks who is answering:
| Surface | What it tests |
|---|---|
| Channel agent | "Answers members. External knowledge only." |
| Suggested replies | "Drafts replies for your team. Includes Internal knowledge." |
| Ask AI | "Your team's AI chat. Includes Internal knowledge." |
Channel picks All channels or one channel, so you see the answer that channel would get. Each surface answers from the collections it's allowed on the Access tab.
Fixing an answer
Under each answer, knowledge managers get two follow-ups:
| Action | When to use it |
|---|---|
| Improve answer | The answer is wrong. Opens the cited item in the editor. When that item came from a source and can't be edited here, it starts a new Q&A instead. |
| Save as Q&A | The answer is right, but should be exact and instant. Opens a new Q&A with the question and answer filled in. It starts with the narrowest visibility among the items it cited, so an answer drawn from Internal articles isn't published to members by default. |
Testing a draft
From the editor, Try in test panel answers from the item you're editing before you publish it, and lets you switch between Use your draft and Use published. See Writing & Editing.
Credits
Each test answer uses AI credits like any other answer. See Credits & Limits.