New​

• Discord tickets. A ticket panel accepts up to five support roles.

Changed​

• Only the owner or an administrator of a Discord server can connect it to a workspace.

Improved​

• Telegram moderation messages are available in nine more languages.
• If Telegram rejects the token of your custom bot, the bot's owner gets one alert.

Fixed​

• On Discord, a role change for a member who had not been active recently did not reach the mod-log, automations or XP.
• On Telegram, /report and commands sent as a reply work in every topic of a group with topics.
• On Telegram, text quoted automatically in a reply is no longer moderated as the replier's own words.
• Custom captcha questions on Telegram could not be created, edited or deleted. Exporting captcha answers works again.
• In the Knowledge Base, the lists in "Add a source" scroll properly and the Gaps layout is no longer squeezed.
• Security improvements across the dashboard and the agents.

Improved​

• Discord automations. Messages accept the {user}, {username} and {guild} placeholders, and the message field lists them.
• The banner that asks you to verify again names the workspace it is about.

Fixed​

• Custom date ranges on Overview and Analytics shifted by a day for workspaces west of UTC. They now follow the workspace timezone.
• A link to an Inbox item past the first page opened the wrong place.
• The first time AI assistant settings were saved for a Telegram chat, the change could be lost.
• Security and reliability improvements.

Improved​

• X. Recent Mentions, and the mention and sentiment numbers, now include the replies under your account's recent posts, even when a reply does not tag you.
• Telegram actions are more reliable when a service restarts: they are no longer lost or applied twice.
• Security improvements across the dashboard and the agents.

New​

• X Listening alerts. Each alert says why it was raised and asks whether it was useful. Alert criteria show what the alert looks for.

Improved​

• Moderation rules have one save bar and simpler rows. Image checks are listed as rows like the other rules.
• Every setting where AI makes the call carries the same AI mark.

Fixed​

• On Overview, connecting a new channel no longer counts as audience growth. Charts mark the day tracking started.
• The sentiment chart no longer draws empty lines.
• When the agent could not be reached, two notices appeared. Now there is one.

New​

• One Moderation page per channel. Rules, Raids & flood, Words & filters, Member tools, Whitelists, and Log & alerts now live together. The AI features that used to have their own page are part of it.
• Rules can ask first. Rules such as impersonation and image checks can suggest an action and wait for an admin, in place of acting on their own.
• Moderation in the Inbox. A suggestion arrives with Apply, Dismiss and "Only delete the message". An action a rule already took arrives with Undo. Each item shows who applied it.

Fixed​

• "Verify to manage" was unreachable for channel admins who had not verified yet.

New​

• Agents. A new Agents page puts everything about your agent in one place:
  • A mode per channel: off, drafts for your team, answers when asked, or answers on its own.
  • Pause the agent everywhere, or in one channel.
  • Voice, Knowledge, Rules, Behaviors and Channels tabs for each agent. Behaviors are published when you are ready and keep their history.
  • A Shared tab for the instructions, safety rules and team hours every agent follows.
  • A Test tab to replay a question, and Analytics › Answers to see how answers are doing.
• Asking is simpler. Members ask by mentioning the agent, replying to it, or calling it by name. You can add other names it answers to.
• Admins can ask too. Chat with the agent privately on Telegram, or ask it in the group or server. An action on a member waits for your approval.

Changed​

• On Discord, the /q command and the per-server trigger word are removed: mention the agent instead. On Telegram, /q still works.
• The Telegram AI assistant settings moved to the Agents page.

Improved​

• The agent shows it is typing, answers in the member's language, and always replies to a direct question, even when it has no answer.
• On Members, a message that has not been scored shows as "Not counted", and no longer lowers the score as a zero.

Fixed​

• Some Telegram messages appeared in an outdated translation.

New​

• Members, redesigned. Each member has one score with a breakdown of what it is made of, a segment (New, Rising, Quiet or Top), and a profile sheet. The table adds Messages and Last message columns.
• Workspace labels. One list of labels for the whole workspace, managed in Workspace settings › Labels. Put a label on any member, on any platform.
• Draft replies on Telegram. An admin can get a private draft answer from the knowledge base for any member message, using Telegram's "Reply in Another Chat".
• Dashboards. Your own brand is highlighted on brand charts, and the collapsed sidebar opens Starred and All dashboards lists.

Improved​

• The channel filter on Members, Analytics and Overview opens on "All channels"; one click narrows it to a single channel.
• Connecting a channel always adds it to the workspace you are in. The separate Channels page is gone, and its old links redirect.
• Knowledge Base. The test panel shows where an answer came from, and says why when it finds nothing. The Access tab shows the link to your public Q&A page, which now has pages. Cookie-consent and sign-in pages are no longer indexed when a website is crawled.
• Impersonation detection (Telegram). New members are checked again after they join, which catches a name or photo changed after the captcha.
• X. A mention is marked negative for its stance toward your brand, and no longer for its overall tone.

Fixed​

• Telegram group pictures were missing in the sidebar. They show again and update when the group changes its picture.
• Activity and peak hours no longer count the agent's own posts. Membership charts no longer break on a day without data, and a quiet channel's sentiment line no longer stops.
• A recurring scheduled message on Discord could not be saved with "Hours".
• Several fixes for Telegram groups with topics. "Make a ticket" now names the member.
• On Discord, a member's avatar is recorded when they join, and a large ban sweep no longer floods the mod-log.