Members, redesigned. Each member has one score with a breakdown of what it is made of, a segment (New, Rising, Quiet or Top), and a profile sheet. The table adds Messages and Last message columns.
Workspace labels. One list of labels for the whole workspace, managed in Workspace settings › Labels. Put a label on any member, on any platform.
Draft replies on Telegram. An admin can get a private draft answer from the knowledge base for any member message, using Telegram's "Reply in Another Chat".
Dashboards. Your own brand is highlighted on brand charts, and the collapsed sidebar opens Starred and All dashboards lists.
The channel filter on Members, Analytics and Overview opens on "All channels"; one click narrows it to a single channel.
Connecting a channel always adds it to the workspace you are in. The separate Channels page is gone, and its old links redirect.
Knowledge Base. The test panel shows where an answer came from, and says why when it finds nothing. The Access tab shows the link to your public Q&A page, which now has pages. Cookie-consent and sign-in pages are no longer indexed when a website is crawled.
Impersonation detection (Telegram). New members are checked again after they join, which catches a name or photo changed after the captcha.
X. A mention is marked negative for its stance toward your brand, and no longer for its overall tone.
Telegram group pictures were missing in the sidebar. They show again and update when the group changes its picture.
Activity and peak hours no longer count the agent's own posts. Membership charts no longer break on a day without data, and a quiet channel's sentiment line no longer stops.
A recurring scheduled message on Discord could not be saved with "Hours".
Several fixes for Telegram groups with topics. "Make a ticket" now names the member.
On Discord, a member's avatar is recorded when they join, and a large ban sweep no longer floods the mod-log.