Detaching Channels
A channel belongs to its admins, not to whoever manages it on Fren One. When a Telegram group or Discord server needs to leave a workspace, the Owner or an Admin unlinks it, or the 30-day automatic detach releases it. Either way it stays claimable by its verified admins afterwards.
Unlink: the Owner and Admins
This is the way to take a Telegram group or Discord server out of a workspace in the webapp.
- Open the workspace switcher at the top of the sidebar and select Workspace settings, then Channels.
- Select the platform tab (Telegram or Discord).
- On the channel's row, open the Channel actions menu and select Unlink.
- Confirm in the Unlink channel dialog.
The channel keeps its configuration and history, the agent keeps running, and the channel is immediately claimable by any verified admin. The same menu has Move to workspace, which moves the channel straight into another workspace you can manage instead of leaving it unassigned, and Delete, which permanently removes it (Owner only).
The same actions are also on the ··· menu of a channel's row under Channels in the sidebar, next to Manage all channels, and in the Danger zone at the bottom of the channel's Agent settings.
X accounts have no Unlink: they're removed with Delete instead, which only the Owner has.
Verified admins outside the workspace
Being a verified admin of a Telegram group or Discord server doesn't let you take it out of someone else's workspace. Taking a channel out is workspace management, the same as connecting it, so only the workspace's Owner and Admins can do it.
If you're an admin of a channel that's held by a workspace you can't manage:
- Ask the workspace's Owner or an Admin to unlink it, or to move it into your workspace.
- If nobody on that workspace is a verified admin of the channel, the 30-day automatic detach releases it, and you're notified that you can claim it.
- For anything else, contact support.
What happens to your data
The rule: channel history travels with the channel; workspace records stay with the workspace.
| What | What happens on detach |
|---|---|
| Live analytics, Inbox, Ask AI | Immediately removed from the old workspace's view. If claimed into a new workspace, accessible there right away. |
| Historical analytics & activity (all past events and metrics) | Hidden from the old workspace. Fully visible to any future workspace that claims the channel. Nothing is deleted. |
| Old workspace's reports, audit log, and Ask AI chat history | Stay with the old workspace permanently. These are workspace records, not channel records. |
| Knowledge base | Stays with the old workspace. The channel starts fresh in any new workspace. |
| Agent configuration (moderation rules, welcome messages, etc.) | Stays with the channel. The agent keeps running with exactly the same settings. |
| Premium features | Drop to free immediately upon detach (no workspace = free tier). If claimed into a workspace, premium features restore right away: during the beta every workspace is on Pro at no cost. |
The 30-day automatic detach
If your workspace has no team member with an active verified admin status for a channel, but verified admins exist elsewhere on the platform, a 30-day countdown starts:
| Timeline | What happens |
|---|---|
| Day 0 | A warning alert appears in the workspace Inbox and the Owner gets an email. Any current workspace member can re-verify to stop the clock. |
| Day 23 | A final warning is sent. |
| Day 30 | The channel is automatically detached. Every verified admin of that channel on the platform is notified that it's available to claim. |
The clock only advances on confirmed information from Discord or Telegram. While the agent is unreachable, the countdown is frozen.
An automatic detach handles data the same way as a manual one.
Claiming a detached channel
A detached channel can be claimed by any verified admin on the platform. It stays claimable until someone does. To claim it:
- In a workspace where you're the Owner or an Admin, select Connect a channel under Channels in the sidebar. Or create a new workspace: open the workspace switcher and select Create or join a workspace.
- Go through the connect wizard for that platform. On Discord, the server list marks a detached server Claimable.
- Select it and finish the wizard. Its historical analytics and activity become available in your workspace immediately.
What the old workspace owner sees
The workspace Owner is notified when a channel is detached. For privacy, the notification only says the channel has left the workspace, not who detached it. The workspace's audit log keeps the full record, including who did it.
Next steps
- Channel Lifecycle: the full state diagram and what each state means
- Billing & Payers: premium features and what detach means for your subscription
- FAQ: "Our agency or manager was let go. How do we take our channel back?"