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Joining a Workspace

There are three ways onto a Fren One workspace with a seat, and a fourth for Telegram and Discord admins. Joining with a seat doesn't grant any verification: invitations and approved-domain joins carry none, and each channel is verified separately by its own admins.

Way inWho starts itWhere you land
An invitationThe Owner or an Admin invites you by username or email.Member, with any grants the invitation includes, or Admin if the Owner invited you as one.
An approved domainNobody, per person. Your company email domain is verified once, and matching sign-ups join automatically.Member, always.
A requestYou, after following a Fren One link into a workspace you're not on.Member, once the Owner or an Admin approves.
Verifying as an adminYou, as an admin of a Telegram group or Discord server that's already in the workspace.Channel admin, scoped to the channels you're verified on.

1. An invitation​

The Owner or an Admin sends the invitation from Team in Settings (workspace switcher, Workspace settings, Team). You accept it from the email.

  • Invitations expire after 14 days.
  • Invitations are for the Member level by default. Only the Owner can invite someone directly as an Admin.
  • A Member invitation can include capability grants: Tickets, X, Messages and Knowledge. They apply the moment you accept.
  • Everyone in one invitation gets the same access.
  • You can't be invited as Owner. Ownership moves through the transfer flow.
  • An invitation carries no verification. Each channel is verified separately.

To send one, or to change an invitation before it's accepted, see Ownership & Teams.

2. An approved company domain​

Verify your company email domain once, and anyone who signs up for Fren One with a verified email address on that domain joins the workspace automatically.

  • Auto-join only ever grants Member.
  • The domain must be proven with a DNS record first.
  • Public email providers such as gmail.com are refused.
  • Someone who has left the workspace is never re-added by a domain match.

See Approved Domains for setup.

3. Requesting access​

This is for someone who has a Fren One link but isn't on the workspace, for example a forwarded dashboard link or an alert in a shared Slack channel.

What the requester sees​

  1. They follow the link and sign in, or create an account.
  2. A screen says the workspace is managed by a team, and offers Request access or asking an admin for an invite.
  3. They select Request access. The screen changes to "Your request is pending": an admin will review it, and they'll be emailed if they're approved.
The request screen reveals nothing about the workspace

It shows no workspace name, owner or team size, and doesn't confirm the workspace exists. An expired, mistyped or deleted link shows exactly the same screen.

What the admins see​

Requests reach the Owner and every Admin through the workspace inbox, the notification bell, and email.

  1. Open the workspace switcher, select Workspace settings, then Team, then the Access Requests tab. Each row shows the requester, when they asked, where the link came from (a Slack link, an inbox link, or a direct link), and how long the request has left.
  2. Select Approve. The person joins as a Member and is emailed. If they were following a link to a specific page, that's where they land.

There is no "decline"​

Requests you don't approve expire quietly after 14 days, and the requester is never told. This way a stranger can't learn anything about the workspace by sending requests. To let someone in, approve them; otherwise, do nothing.

One person can have one open request per workspace at a time. Following the link again shows the same pending screen.

People who left can ask to come back

An approved domain won't re-admit someone who has left, but a request still works, and approving it clears the departure.

4. Joining as a channel admin​

If you're an admin of a Telegram group or Discord server that's already in a workspace, you can join that workspace by verifying, without an invitation. Open the workspace switcher, select Create or join a workspace, and look under Workspaces you can join; select Join workspace. Fren One checks your admin status live, and adds you as a verified admin of the channels listed.

You join as a Channel admin: you see and configure only the channels you're verified on, and the Team, workspace settings and Integrations pages aren't shown. A notice on every workspace page offers Request wider access, which sends an access request (above). Once the Owner or an Admin approves it, or selects Make workspace member on your row in Team, you have a seat as a Member. See Channel admins.

Next steps​

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