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Ownership & Teams

How to transfer ownership, invite people, use the Team page, leave a workspace, and what happens if the Owner deletes their account.

Transferring ownership​

Ownership carries billing responsibility, the ability to delete the workspace, and the final say on governance, so a transfer needs the recipient to accept.

  1. Make sure the recipient is an Admin. You can only transfer to one. To promote someone, open the workspace switcher, select Workspace settings, then Team, select Manage Access on their row, and set their role to Admin.
  2. In Settings, open General and go to the Ownership Transfer section (Owner only).
  3. If you're currently paying for the subscription, choose whether to keep paying or cancel the subscription when the transfer completes. During the beta no one pays, so this question doesn't appear.
  4. Select the Admin to transfer to, then select Offer ownership.
  5. They're notified and have 7 days to accept or decline. If they don't respond, the offer expires and you're notified.
  6. When they accept, they become the Owner and you become an Admin, in one step: the workspace is never without an Owner.

Billing during a transfer​

During the beta every workspace is on Pro at no cost, so a transfer has no billing side. Once paid plans are introduced, a transfer does not move the subscription automatically:

  • If you chose to keep paying, you stay the payer as an Admin.
  • If you chose to cancel, the subscription runs to the end of the current billing period, then ends. Until then, the Owner or any Admin can take it over so it doesn't lapse.

See Billing & Payers for the takeover flow.

Inviting team members​

The Owner and Admins can invite people.

  1. Open the workspace switcher, select Workspace settings, then Team.
  2. In the Invite new members form, enter each person's username or email.
  3. Optionally, select Customize access to expand the options in place. Choose the role, Member or Admin, and any Additional grants: Tickets, X, Messages or Knowledge.
  4. Send the invitation.

Rules:

  • Invitations expire after 14 days. After that, send a new one.
  • The role defaults to Member. Only the Owner can invite someone as Admin; Admins can invite Members only.
  • Nobody can be invited as Owner. Ownership only moves by transfer to an existing Admin.
  • Capability grants apply the moment the invitation is accepted. An Admin invitation carries no grants, because Admins hold every grant by role.
  • Everyone in one invitation gets the same access. Send a separate invitation to anyone who needs different access.
  • To change a pending invitation, invite the same person again with the new access. The pending invitation is updated and the recipient gets a refreshed email.
  • An invitation carries no verification. Each channel is verified separately, by someone who is an admin of it.
  • After someone accepts, change their access with Manage Access on the Team page.
Onboarding a whole company

If your team shares a company email domain, verify it once and anyone who signs up with a verified email on it joins as a Member automatically. See Approved Domains. Invitations still work alongside it and take precedence: an invitation as Admin gives that role even if the person's email also matches an approved domain.

The Team page​

Open the workspace switcher at the top of the sidebar, select Workspace settings, then Team. Everyone with a seat on the workspace can see it; channel admins don't have the page.

TabWho sees itWhat it holds
Team MembersEveryoneThe roster. The Owner and Admins get Manage Access and Remove on each row, and Make workspace member on a channel admin's row; everyone else sees it read-only.
Pending InvitationsThe Owner and AdminsInvitations that haven't been accepted yet, with Resend and Revoke.
Access RequestsThe Owner and AdminsPeople who asked to join, including channel admins asking for wider access. See Joining a Workspace.
Approved DomainsThe Owner and AdminsCompany email domains that auto-join. See Approved Domains.

The two-factor authentication badge next to each person is visible to the Owner only. There is no "leave" action on the roster; see Leaving a workspace.

Manage Access​

Manage Access on a roster row sets one person's access:

  • Role, the governance level. Only the Owner can set or unset Admin; an Admin sees the picker locked with "Only the workspace owner can manage Admins."
  • Grants, the stackable capability grants. Tick Tickets, X, Messages or Knowledge to give a Member that job without promoting them. The checkboxes lock for an Admin, who already holds every grant.

Verification is not on this panel. Nobody can hand out access to a Discord server or Telegram group from Fren One, the Owner included. See Even Owners verify.

What an Admin can't do here​

Admins invite Members, assign their grants, and remove them. They can't open Manage Access on the Owner's row or another Admin's row, and they can't grant or revoke the Admin level.

Leaving a workspace​

Any member except the Owner can leave:

  1. Open the workspace switcher, select Workspace settings, then General.
  2. In the danger zone, use the Leave workspace card. This is the only way to leave.

Before you confirm, Fren One shows the consequences for you:

  • If you're the only verified admin of any channel in this workspace, each of those channels starts the 30-day coverage countdown when you go, and you'll see which ones. Other verified admins of that channel, even ones outside your workspace, can then claim it.
  • If you're the payer, the subscription is cancelled at the end of the billing period unless someone else takes it over.

After you leave​

  • Your verified admin status on channels is kept. It just no longer counts toward this workspace's coverage.
  • You lose access to the workspace's dashboard, analytics, inbox and settings.
  • You can't rejoin automatically, even if an approved domain matches your email. To come back, you need either:
    • A new invitation from the Owner or an Admin, which restores access at the invited level, or
    • An approved request. Open the workspace link again and select Request access; once approved, you rejoin as a Member. See Joining a Workspace.

Approval clears the departure record, and you're a normal member again.

When the Owner deletes their account​

If the Owner deletes their Fren One account, ownership passes automatically to a remaining team member. No consent is needed, because an ownerless workspace is worse. The new Owner is chosen in this order:

  1. The Admin with the most channel coverage, or the longest tenure if coverage is equal.
  2. If there are no Admins, the next most active member by the same criteria.

The new Owner gets an email explaining what happened, with a link to the Ownership Transfer section of the workspace's General settings in case they'd rather transfer ownership or delete the workspace.

info

The departed Owner's billing card isn't charged past their current billing period. See Billing & Payers for how payer continuity works.

Next steps​

  • Approved Domains: automatic joins for verified company email domains
  • Billing & Payers: subscriptions, payers, and the billing takeover flow
  • Detaching Channels: how a channel leaves a workspace through Unlink or the automatic detach, and how it's claimed again
  • FAQ: "I left by accident", "can a workspace have two Owners?", and more

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