Skip to main content

💬 Support

Get help with Fren One, connect with our community, and find answers to your questions.

🚀 Quick Help​

Most Common Issues​

Bot Not Responding?​

  1. Check Admin Permissions: Ensure the bot has admin privileges in your group
  2. Verify Bot Status: Make sure @FrenOneBot is still in your group
  3. Try /start: Restart the bot with the start command in direct message

Features Not Working?​

  1. Review Settings: Use /settings to check your configuration
  2. Check Permissions: Some features require specific admin permissions

Can't Access Settings?​

  1. Admin Only: Only group admins can access bot settings
  2. Private Message: Message the bot directly for configuration
  3. Command Format: Use /settings exactly as shown

📚 Documentation​

Complete Guides​

Feature-Specific Help​

🌐 Community Support​

Join Our Communities​

Telegram Support Group​

  • Join @FrenOne - Get help from our team and community

When seeking support:

  • Be Specific: Provide detailed information about your issue
  • Be Patient: Our team and community volunteers help when available
  • Be Respectful: Maintain a positive and helpful attitude
  • Search First: Check if your question has been answered before
  • Share Solutions: Help others who might have similar issues

🛠️ Troubleshooting​

Common Solutions​

Bot Commands Not Working​

Solution: Check these items in order:
1. Bot has admin permissions
2. Commands are typed correctly (case-sensitive)
3. You're an admin in the group
4. Bot is not muted or restricted

Welcome Messages Not Sending​

Solution: Verify these settings:
1. Welcome Message is enabled (🟢 ON)
2. Bot can send messages in the group
3. Message content is properly formatted
4. No conflicting bots are interfering

🔧 Self-Service Tools​

Bot Commands​

  • /help - Show available commands
  • /settings - Access bot configuration
  • /status - Check bot health and permissions
  • /support - Get support information

📋 Report Issues​

Bug Reports​

When reporting bugs, please include:

  1. Group Information: Group size, type (public/private)
  2. Bot Permissions: Screenshot of admin permissions
  3. Error Details: Exact error message or unexpected behavior
  4. Steps to Reproduce: What you did before the issue occurred
  5. Screenshots: Visual evidence of the problem

Feature Requests​

Help us improve by suggesting:

  • New Features: What functionality would help your community
  • Improvements: How existing features could work better
  • Integrations: What platforms or services to support
  • Use Cases: Specific scenarios where features would help

⚡ Status & Updates​

System Status​

Release Notes​

Still need help? Join our Telegram support group - we're here to help! 🚀